1.800.444.1198 | 17991 Englewood Dr., Middleburg Hts., OH 44130 | info@codonics.com

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Codonics, Inc.


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Job Description :: TSS - Technical Support Specialist
  Job Title: Technical Support Specialist

Status: Non-Exempt

Department: Technical Support

Reports to: Director of Technical Services

Hours: Eight hours daily during the timeframe of 8:30 am – 5:30 pm, M-F or as determined by the Director of Technical Services; available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.

Duties and Responsibilities: (subject to change)

  • Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting
  • Communicate with customers to provide technical support for Codonics’ products via telephone, email and/or video conferencing applications
  • Log and track call information via database
  • Work with customer service, service, and end users to ensure the highest level of customer satisfaction
  • Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel
  • Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments
  • Assist field engineers with product installation as needed with Director of Technical Services approval
  • Additional duties to be performed as determined by the Director of Technical Services

Required Skills:
  • Excellent interpersonal communication skills, written and verbal.
    • Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)
    • Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.
    • Familiarity with PC support and maintenance including software installation, software upgrades and peripherals
    • Experience with Microsoft Office, Internet Explorer, etc.

Optional Skills:
  • Experience with DICOM protocol and troubleshooting desirable
  • Experience with medical equipment
    • Experience with remote support software such as LogMeIn Rescue, Secure Link, etc.

Education and/or Experience:
  • 2+ years experience with technical troubleshooting, training and or field service

Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran

  Position Description    
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